Refund policy
RETURN POLICY
We keep returns simple: 30 days, used or unused, no restocking fee.
RETURN WINDOW
30 days from the delivery date. Mounted and used items are accepted as long as they are complete and not damaged by misuse.
HOW TO RETURN
- Email support@lynxhold.com with your order number.
- We send you an RMA number within 1 business day.
- Pack the item with all original hardware and include the RMA number inside the box.
- Ship to the return address provided in the RMA email.
RETURN SHIPPING COSTS
- Defective item or our mistake: we pay return shipping and send a prepaid label.
- Change of mind or wrong size ordered: you pay return shipping.
EXCHANGES
Want a different size or product instead of a refund? Say so in your RMA email. We ship the replacement as soon as the return is scanned by the carrier, so you are not waiting twice.
NON-RETURNABLE ITEMS
- Items damaged by overloading beyond the rated Working Load Limit
- Items altered, cut, or modified after delivery
- Items returned after the 30-day window without prior approval
INSPECTION & TIMING
Returns are inspected within 2 business days of arrival. Refunds go back to the original payment method within 5 business days of passing inspection.
Questions? support@lynxhold.com