Shipping policy
SHIPPING POLICY
Everything ships from our US warehouse. No drop-ship surprises, no 3-week waits for a package crossing an ocean.
PROCESSING TIME
Orders placed before 2:00 PM ET on business days ship the same day. Orders after 2:00 PM, on weekends, or on federal holidays ship the next business day.
DESTINATIONS
We currently ship to the 48 contiguous United States only. We do not ship to Alaska, Hawaii or Puerto Rico.
RATES & FREE SHIPPING
- Free standard shipping on orders over $49
- Orders under $49: flat rate calculated at checkout
- Expedited options available at checkout where shown
CARRIERS
We ship via major US carriers (UPS / FedEx / USPS). Carrier choice depends on your address and package weight.
DELIVERY TIME
Standard delivery is typically 2-7 business days after shipment, depending on distance from our warehouse. Delivery estimates are provided by the carrier and are not guaranteed.
TRACKING
A tracking number is emailed automatically the moment your label is created. If tracking shows no movement for 3 business days, contact us and we will open a carrier claim for you.
LOST OR DAMAGED PACKAGES
If your package arrives damaged, photograph the box and contents and email support@lynxhold.com within 48 hours — we replace or refund, your choice. If tracking says delivered but you cannot find the package, check with neighbors and your building's mailroom first, then contact us; we will work the claim with the carrier.
Questions? support@lynxhold.com